1. Why do my tracks have sound glitches?
This problem is usually caused by trying to play a track that is encoded in an unsupported format. Please see ‘How do I check which file formats uPlay Stream supports?’
Another possible cause is poor network connection:
i) Ethernet – Please check you do not have a faulty cable or connection
ii) WiFi – Please use the set-up page of the uPlay Stream app, PC or MAC set-up programs to check the signal strength shown in the Advanced -> Link Status section. If the signal strength is low, please refer to ‘Why does my WiFi router not show in the set-up page?”
2. Why do my tracks sound distorted?
This problem is usually caused by playing unsupported tracks or setting the volume too high.
Please see ‘How do I check which file formats uPlay Stream supports?’ to confirm you are streaming a supported format.
It is recommended that you stream with the volume slider of the uPlay Stream app set at higher levels and with your amplifier set at a lower level. However, the sound level that tracks are recorded at varies and the extra gain we have included to allow quiet tracks to be enjoyed means that distortion may happen when playing a loud track with the uPlay stream volume set at a high level. In this case, please lower the volume in the uPlay Stream app and turn up the volume in your amplifier.
3. How do I check which file formats uPlay Stream supports?
The formats that your uPlay Stream supports depend upon the control device you are using and there is a full list of supported formats in the user manual. You can find the manual on this page.
4. Why aren’t my uPlay Streams synchronized in multi-room playback?
The uPlay Stream supports audio synchronization of up to 8 units when controlled from the official uPlay app. We implemented a proprietary synchronisation protocol to enable this feature and it is only available when controlling uPlay Stream from the official app.
In order to maintain a fast and effective communications link between the app and the uPlay Stream devices, the audio synchronization takes place at the beginning of each track or when using the search bar to jump to another position in the track. Tracks will continue to play during playback without further synchronization.
If a network problem occurs and causes a glitch in one or more uPlay Streams during playback, the synchronization will be disrupted. The tracks will re-synchronise when a new track starts or when the search bar is manipulated.
5. Can I use my uPlay Stream app with other DLNA/ UPnP receiver/ renderers?
The uPlay Stream comes in 2 parts: the hardware uPlay Stream receiver and the free mobile app.
The uPlay Stream receiver is a standard DLNA/ UPnP renderer, so you can use other DLNA/UPnP compatible mobile app or player software to stream music to the uPlay Stream.
However, the uPlay Stream app can only work with the uPlay Stream receiver. We implemented a proprietary protocol in order to support the multi-room capability, so it does not work with any other receiver or renderer.
6. If I have one iPad and one iPhone, can I use the uPlay Stream app on my iPhone to stream the content of my iPad to the uPlay Stream receiver?
The uPlay Stream is DLNA/ UPnP compatible, so it streams tracks from DLNA/ UPnP enabled media servers.
iPhones, iPads or other mobile devices are not DLNA/ UPnP compatible by themselves. Yet, there are apps which turn your mobile devices into DNLA/ UPnP media servers and share the content of the mobile devices to allow streaming. An example is Skifta (http://www.skifta.com/). Please refer to the user guide of these apps for more details.
7. Can I control my uPlay Stream receiver from more than one app or controller?
It is only possible to successfully control a uPlay Stream from one controller. Use of a second controller device is not supported. If you wish to use a different controller, please deselect your uPlay Stream using the "Play To" tab.
8. Can I play copyright protected tracks on my uPlay Stream?
Copyright protection or Digital Rights Management (DRM) is a way in which the copyright owner of the track controls how or when the track is played. These DRM tracks require a propriety player. Generally, they cannot be played by the uPlay Stream.
You can identify if a track is DRM protected in the following ways:
i) For Windows, right click on any media file and select "Properties".
Click the "Details" tab and scroll down toward the bottom. In the "Protected" field the "Yes" tick box will be enabled and greyed out if DRM is enabled/
ii) For Mac, right click (hold down the Control key and click) on any media file and select "Get Info".
Scroll down toward the bottom. There will be a "Codec" field that will say if the file is protected.